La Centrale is Miami’s premier Italian food hall, transporting customers to Italy with experiential cooking classes, lively cocktail bars, gelato shops, and more than 14 restaurants. With such a broad offering, they were looking for a way to customize that value proposition across their wide audience, boosting loyalty from existing visitors as well as attracting new ones.
La Centrale’s staff has seen first hand how the Ripple Maker can enhance customer experience (not to mention increase tips for their waitstaff), so they make a point of regularly explaining how simple it is to download the app and create user-generated drink content, including personalized designs, messages, and selfies. This buy-in from staff has proven essential in maximizing ROI from their Ripple Maker, especially among Millennials who take full advantage of the customization abilities afforded by the app.
The Ripple Maker drives foot traffic and online social traffic which the operators of La Centrale have directly attributed to attracting new customers, driving sales, and boosting repeat business. Director of Operations, Ivan Haller, says: “The customer reaction is generally ‘wow!’ because they don’t expect to get either their picture or a greeting on the coffee so it really makes them smile. Especially the young crowd, the Millennials, they love to bring their friends somewhere that’s trendy and they can customize their pictures. I think definitely the ROI is by getting extra customers in, new customers in, and giving them a great customer experience. At the end of the day it’s all about the experience we give to our customers.”
For Gen Z and the growing number of environmentally conscious consumers, it’s a requirement and they choose brands that match their values. Ethical sourcing, zero-waste practices, carbon-conscious operations, and real transparency are non-negotiables. Here’s how to set achievable sustainability goals that make a real difference to your customers, your bottom line, and the planet.
At Netflix Bites in Las Vegas, the cocktails are more than just cocktails. This themed restaurant within the MGM Grand has been curated to immerse guests into the world of their favorite Netflix Shows, and the cocktails are part of that story, designed to tap into the drama and the narrative of the shows that
Whether you’re scaling up or just starting out, see how cafes and bakeries use the Ripple Maker coffee printer to attract crowds, stay ahead of trends, and grow their brand.
The Setai Hotel
With great accolades (and consistently pricey rates) come great expectations – so the pressure is always on to surprise and delight the Setai Hotel’s eager guests.
The Ibis Sarajevo hotel in Bosnia, which is part of the large international group AccorHotels, offers guests unique coffee experiences in many ways. The hotel has two hot coffee spots (see what we did there?), one at the Chill Cafe on the ground floor, which is popular among guests and outside visitors, and the other ... Read more
“In the last three months, the Ripple Makers have had an amazing impact on sales. Customers are now coming to us specifically for the Ripple Maker experience – enabling us to upsell to them for other beverage options too."
Situated on the sands of Israel’s colorful seaside metropolis, the Hilton Tel Aviv has maintained a top spot among the city’s hotels and resorts since opening its doors in the fall of 1965. The world-renowned chain is known for its future-forward approach to customer experience, and this five-star property is no exception. Case in point: ... Read more
British heritage brand Hunter has launched a series of collaborations featuring today’s hottest young artists and designers around the world since Fall 2022. In March 2023, Ripples was excited to participate with one of these activations at the Hunter Ginza Flagship Store in Tokyo, Japan. We spoke with Aki Hsegawa, from Hunter Japan Public Relations, ... Read more
Switch off your monkey mind and step into Poupée, the upscale French restaurant and bar located in central Tel Aviv where every square inch is intended to keep you immersed in the moment of a wondrous dining experience. As you walk inside, a winding entrance with tilted walls simulates a time tunnel to disconnect you ... Read more
Express Kafeh specializes in providing specialty coffee at a variety of events, ranging from weddings and bar mitzvahs to trade shows and conferences across North America and in select European cities. Helmed by CEO and Founder Serge Butman, Express Kafeh’s emphasis on branding and customer engagement, with Ripples serving as their ultimate showstopper, leaves a ... Read more
