La Centrale is Miami’s premier Italian food hall, transporting customers to Italy with experiential cooking classes, lively cocktail bars, gelato shops, and more than 14 restaurants. With such a broad offering, they were looking for a way to customize that value proposition across their wide audience, boosting loyalty from existing visitors as well as attracting new ones.
La Centrale’s staff has seen first hand how the Ripple Maker can enhance customer experience (not to mention increase tips for their waitstaff), so they make a point of regularly explaining how simple it is to download the app and create user-generated drink content, including personalized designs, messages, and selfies. This buy-in from staff has proven essential in maximizing ROI from their Ripple Maker, especially among Millennials who take full advantage of the customization abilities afforded by the app.
The Ripple Maker drives foot traffic and online social traffic which the operators of La Centrale have directly attributed to attracting new customers, driving sales, and boosting repeat business. Director of Operations, Ivan Haller, says: “The customer reaction is generally ‘wow!’ because they don’t expect to get either their picture or a greeting on the coffee so it really makes them smile. Especially the young crowd, the Millennials, they love to bring their friends somewhere that’s trendy and they can customize their pictures. I think definitely the ROI is by getting extra customers in, new customers in, and giving them a great customer experience. At the end of the day it’s all about the experience we give to our customers.”
For Gen Z and the growing number of environmentally conscious consumers, it’s a requirement and they choose brands that match their values. Ethical sourcing, zero-waste practices, carbon-conscious operations, and real transparency are non-negotiables. Here’s how to set achievable sustainability goals that make a real difference to your customers, your bottom line, and the planet.
At Netflix Bites in Las Vegas, the cocktails are more than just cocktails. This themed restaurant within the MGM Grand has been curated to immerse guests into the world of their favorite Netflix Shows, and the cocktails are part of that story, designed to tap into the drama and the narrative of the shows that
Whether you’re scaling up or just starting out, see how cafes and bakeries use the Ripple Maker coffee printer to attract crowds, stay ahead of trends, and grow their brand.
Meet Maruyama Coffee
Café Georgetown combines unique design with customized coffee
Doutor Coffee Farm is a buzzy new, “high-class Doutor” location in Tokyo, Japan. It’s leaped beyond convenience-style coffee stations or diner coffee to third-wave specialty coffee service. We had the opportunity to speak to Ms. Kabe from the New Business Development department at the head office along with Store Manager Ms. Uchida about their Ripples ... Read more
Isabelle’s Osteria, a cozy Italian restaurant nestled in the iconic Gramercy Park neighborhood, offers more than just delectable dishes—it’s a place where guests can create lasting memories. Named after Executive Chef James Tracey’s mother, “Isabelle’s” brings a personal touch to everything they do. And now, thanks to the Ripple Maker, Isabelle’s has found a new ... Read more
Tom’s Confectionery Warehouse is a 2,000 square meter ‘lolly shop’— the largest of its kind in Australia—stocking over 38,500 products from around the world. Expansive selection is clearly their differentiator, but with the tagline ‘making sweet memories since 1982’, Tom’s also relies heavily on experiential marketing to keep customers delighted and coming back. So when ... Read more
When James Ross, Director of Operations at Hilton London Tower Bridge, first saw Ripples at the Hilton group’s Food and Beverage conference, he knew it would be perfect for adding impact and a unique twist to cocktails at the hotel’s opulent Two Ruba bar. “Ripples is quite unlike anything I’ve ever seen before, and instantly ... Read more
