La Centrale is Miami’s premier Italian food hall, transporting customers to Italy with experiential cooking classes, lively cocktail bars, gelato shops, and more than 14 restaurants. With such a broad offering, they were looking for a way to customize that value proposition across their wide audience, boosting loyalty from existing visitors as well as attracting new ones.
La Centrale’s staff has seen first hand how the Ripple Maker can enhance customer experience (not to mention increase tips for their waitstaff), so they make a point of regularly explaining how simple it is to download the app and create user-generated drink content, including personalized designs, messages, and selfies. This buy-in from staff has proven essential in maximizing ROI from their Ripple Maker, especially among Millennials who take full advantage of the customization abilities afforded by the app.
The Ripple Maker drives foot traffic and online social traffic which the operators of La Centrale have directly attributed to attracting new customers, driving sales, and boosting repeat business. Director of Operations, Ivan Haller, says: “The customer reaction is generally ‘wow!’ because they don’t expect to get either their picture or a greeting on the coffee so it really makes them smile. Especially the young crowd, the Millennials, they love to bring their friends somewhere that’s trendy and they can customize their pictures. I think definitely the ROI is by getting extra customers in, new customers in, and giving them a great customer experience. At the end of the day it’s all about the experience we give to our customers.”
For Gen Z and the growing number of environmentally conscious consumers, it’s a requirement and they choose brands that match their values. Ethical sourcing, zero-waste practices, carbon-conscious operations, and real transparency are non-negotiables. Here’s how to set achievable sustainability goals that make a real difference to your customers, your bottom line, and the planet.
At Netflix Bites in Las Vegas, the cocktails are more than just cocktails. This themed restaurant within the MGM Grand has been curated to immerse guests into the world of their favorite Netflix Shows, and the cocktails are part of that story, designed to tap into the drama and the narrative of the shows that
Whether you’re scaling up or just starting out, see how cafes and bakeries use the Ripple Maker coffee printer to attract crowds, stay ahead of trends, and grow their brand.
Meet Café Georgetown
Café Georgetown combines unique design with customized coffee
Offering exquisite French cuisine mindful of the smallest details, Nautilus’s two Tokyo locations are a favorite destination for special occasions like birthdays, anniversaries, or afternoon tea. This amazing aquarium restaurant feels like a luxury cruise liner – featuring marble accents, more than 1500 fish, and of course, drinks topped with Ripples prints. We spoke to ... Read more
Building on a storied history In 2015, Nathalie Hudson and her husband Linden Pride took over Caffe Dante, a much-loved 100-year-old neighborhood institution in New York City’s Greenwich Village. Under their leadership Dante has grown to be a trendsetting brand known for its personalized service, elegant details, and innovation. They’ve added locations in the West ... Read more
Based in Vienna, Austria and working in seven countries (with more on the way), Espressomobil is an innovative coffee catering company known across the country for their retrofitted 3-wheeled mini vespas – The Espressomobil Apes and their delicious, innovative coffee services. Their mission is to create memorable coffee moments and to make an emotional impact ... Read more
Doutor Coffee Farm is a buzzy new, “high-class Doutor” location in Tokyo, Japan. It’s leaped beyond convenience-style coffee stations or diner coffee to third-wave specialty coffee service. We had the opportunity to speak to Ms. Kabe from the New Business Development department at the head office along with Store Manager Ms. Uchida about their Ripples ... Read more
