La Centrale is Miami’s premier Italian food hall, transporting customers to Italy with experiential cooking classes, lively cocktail bars, gelato shops, and more than 14 restaurants. With such a broad offering, they were looking for a way to customize that value proposition across their wide audience, boosting loyalty from existing visitors as well as attracting new ones.
La Centrale’s staff has seen first hand how the Ripple Maker can enhance customer experience (not to mention increase tips for their waitstaff), so they make a point of regularly explaining how simple it is to download the app and create user-generated drink content, including personalized designs, messages, and selfies. This buy-in from staff has proven essential in maximizing ROI from their Ripple Maker, especially among Millennials who take full advantage of the customization abilities afforded by the app.
The Ripple Maker drives foot traffic and online social traffic which the operators of La Centrale have directly attributed to attracting new customers, driving sales, and boosting repeat business. Director of Operations, Ivan Haller, says: “The customer reaction is generally ‘wow!’ because they don’t expect to get either their picture or a greeting on the coffee so it really makes them smile. Especially the young crowd, the Millennials, they love to bring their friends somewhere that’s trendy and they can customize their pictures. I think definitely the ROI is by getting extra customers in, new customers in, and giving them a great customer experience. At the end of the day it’s all about the experience we give to our customers.”
For Gen Z and the growing number of environmentally conscious consumers, it’s a requirement and they choose brands that match their values. Ethical sourcing, zero-waste practices, carbon-conscious operations, and real transparency are non-negotiables. Here’s how to set achievable sustainability goals that make a real difference to your customers, your bottom line, and the planet.
At Netflix Bites in Las Vegas, the cocktails are more than just cocktails. This themed restaurant within the MGM Grand has been curated to immerse guests into the world of their favorite Netflix Shows, and the cocktails are part of that story, designed to tap into the drama and the narrative of the shows that
Whether you’re scaling up or just starting out, see how cafes and bakeries use the Ripple Maker coffee printer to attract crowds, stay ahead of trends, and grow their brand.
SKIMS pop-up café at Selfridges
No one understands the power of social media marketing quite like the Kardashians. Recently, Kim Kardashian West’s famous shapewear line, SKIMS, launched in the UK and became exclusively available at high-end department store chain Selfridges. As part of the festive virtual event, the Instagram leader chose to celebrate the brand using the Ripples Maker. The ... Read more
The Yeatman is an opulent wine hotel and spa in Porto, Portugal. They’ve been using the Ripple Maker daily since 2019 to delight every guest that orders a foam-topped drink, all with custom Ripples prints designed to enhance and highlight the experience at this luxury property in this gorgeous location. We were honored to sit ... Read more
Serving 600 cups a day! Anniversaire Café, found in the Omotesando neighborhood in Central Tokyo, has used and loved the Ripples Platform since November 2020. The café collaborates with high-end brands (showcasing their partnership with unique Ripples prints) to increase sales and to get more customers, especially from among the younger generation. We interviewed café ... Read more
The Plaza Athénée Hotel in Paris has long been a synonym for Parisian luxury and style. Vogue best described it by saying that “25 Avenue Montaigne has been Paris’ most chic address since The Plaza Athénée opened its doors in 1913.” The hotel’s bond with French haute couture brand Dior dates back to the premiere of the fashion house’s inaugural ... Read more
The Momentum by Porsche is a high-end bistro that opened in 2014 in Tokyo, Japan. Porsche’s first official restaurant added the Ripple Maker to their luxury concept restaurant in the Spring of 2021. We spoke with Manager Shunsuke Yoshizuru. Please tell us about “The Momentum by Porsche” restaurant. Mr. Shunsuke Yoshizuru (hereinafter referred to as ... Read more
In the enchanting world of Elma Hotel, where art, culture, and luxury converge, Ripples technology plays a pivotal role in crafting a truly unforgettable guest experience, leaving an indelible mark on the hearts and taste buds of all who enter its doors.
